Terms & Conditions

Customer Care

At Wild Faye Wellness, we believe caring for our community is just as important as crafting our products. Every formula is thoughtfully created with intention, quality ingredients, and a deep respect for both skin and ritual — and we’re here to support you every step of the way.

Whether you have questions about ingredients, need help with an order, or want guidance finding the right products for your routine, we’re always happy to help.

How to Reach Us

Have a question, concern, or kind word to share? You can reach our customer care team by:

Email: hello@wildfayewellness.com
Or use the Contact Form on our website for a quick and easy way to get in touch.

We aim to respond to all inquiries within 1–3 business days.

Common Topics We Can Help With:

Questions about ingredients or usage
Order tracking or shipping concerns
Exchanges or refunds (see our Return Policy)
Wholesale or custom product inquiries
General feedback or suggestions

Our Promise to You

We’re a small but mighty team, and we value every customer who chooses to support our handcrafted, non-toxic creations. Your satisfaction is important to us — and we’re committed to ensuring your experience with Wild Faye Wellness is one of magic, beauty, and trust.

Thank you for supporting our mission and letting us be a part of your self-care rituals.

Privacy & Safety Policy

Effective Date: 3/30/25

At Wild Faye Wellness, your privacy and trust are deeply important to us. We are committed to protecting your personal information and creating a safe, secure shopping experience rooted in transparency, intention, and care.

Information We Collect

When you visit our site or place an order, we may collect:

Personal information such as your name, email address, phone number, billing address, and shipping address
Payment information securely processed through trusted third-party providers (we never store full credit or debit card details)
Order history for customer support, reorders, and personalized recommendations
Website usage data such as cookies, browser type, IP address, and pages visited to improve your experience

How We Use Your Information

Your information may be used to:

Process and ship orders
Send order updates and confirmations
Respond to customer service inquiries
Send occasional marketing emails or promotions (only if you opt in)
Improve our website, products, and overall customer experience

Wild Faye Wellness will never sell or share your personal information with third parties for marketing purposes.

Payment & Security

All transactions are securely processed through trusted third-party payment providers such as Shopify, PayPal, Stripe, Apple Pay, and Google Pay using encrypted security protocols. Wild Faye Wellness does not store sensitive payment information on our servers.

Your Rights

You have the right to:

Access or review the personal information we have on file
Request corrections to inaccurate information
Unsubscribe from marketing emails at any time
Request deletion of your personal data (unless required for legal or transactional purposes)

To request any of the above, please contact us at:

hello@wildfayewellness.com

Cookies & Tracking Technologies

We use cookies and similar technologies to personalize your experience, remember preferences, and better understand how visitors use our website. You may adjust cookie settings through your browser at any time.

Product Safety Disclaimer

Wild Faye Wellness products are handcrafted in small batches using thoughtfully selected ingredients. While we formulate with care and intention, we recommend patch testing all products before full use, especially for sensitive skin.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional regarding any specific medical concerns.

Updates to This Policy

This policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this policy or our privacy and safety practices, please contact us at:

hello@wildfayewellness.com

Thank you for supporting Wild Faye Wellness and allowing us to be part of your daily rituals.

Wholesale Inquiries

Thank you for your interest in carrying Wild Faye Wellness.

We partner with retailers, boutiques, spas, and lifestyle spaces that value intentional living, elevated wellness, and thoughtfully crafted products rooted in nature and ritual. We’re honored to work with businesses that align with our vision of slow, meaningful self-care.

What We Offer

Wholesale pricing on select Wild Faye Wellness collections
Low minimums for small businesses and boutiques
Seasonal and limited-edition product releases
Product education and ingredient transparency
Elevated packaging designed to complement modern retail spaces

Submit a Wholesale Inquiry

To apply for wholesale access, please email us with the following:

Your name & business name
Business website or social media
Store location (City, State/Country)
Type of business (boutique, spa, online shop, subscription box, etc.)
Products or collections you’re interested in
Resale license or Tax ID (if applicable)

Please send inquiries to:
hello@wildfayewellness.com

We aim to respond to wholesale inquiries within 2–4 business days.

Thank you for supporting small-batch, intentional wellness goods. We look forward to connecting with you.

Payment Methods

Credit / Debit Cards
PayPal
Apple Pay
Google Pay